Responding to an unfair review: calm, factual and brief

HostStack Team · Team discussion starter

HostStack editorial — a discussion starter, not legal advice.

A public reply is mainly read by future guests, not the reviewer. Approaches hosts commonly recommend: - Wait until you are calm before replying. - Thank the guest, acknowledge anything valid, and state facts briefly. - Explain what you have changed, if anything. - Never share personal details about the guest, and do not argue about private messages in public. - Use the platform's own process if a review breaks its policies.

Please do not post guests' names, booking details or screenshots of private messages in this community.

How do you decide whether to reply at all?