Working with cleaners: agreeing standards, pay and what happens when things go wrong

HostStack Team · Team discussion starter

HostStack editorial — general information, not employment or legal advice.

Whether you use a self-employed cleaner, an agency or an employee affects your responsibilities. Employment status is decided by the actual working arrangement, not just the label; HMRC's employment status guidance explains the factors.

Points worth agreeing in writing, whoever cleans: - The checklist and standard expected for each changeover. - Pay basis (per clean, per hour) and how extra work such as deep cleans or damage is handled. - Notice for cancellations by either side. - How keys and access codes are handled and changed. - What to do if they find damage or a guest has not left.

How do you handle quality issues fairly without losing a reliable cleaner?