Guest Check-in & Experience
Clear arrival instructions, house rules and welcome information guests can actually find.
Arrival instructions
Send step-by-step directions with photos of the entrance, parking and key or lock access before arrival. Include a contact number and what to do if something goes wrong.
House rules and welcome guide
Keep house rules short and specific (quiet hours, bins, smoking, maximum occupancy). A welcome guide covering Wi-Fi, appliances, heating and local essentials reduces repeat questions.
Check-out
Tell guests exactly what you expect at check-out, such as where to leave keys and towels, so turnovers start on time.
Answer questions before they're asked
Most arrival-day messages are about access, parking, Wi-Fi and heating. Put these in the check-in message and in a printed or digital house guide, with photos of the entrance and keysafe. Fewer questions means a calmer arrival for the guest and less time on your phone.
Invite honest feedback
Invite honest feedback from all guests after check-out without pressure or incentives. Follow the booking platform's review policy; do not discourage negative reviews.
General guidance only, not legal, tax or financial advice.